All Systems Operational

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As part of our 24×7 operations management, this page is updated with any issues concerning Pacejet cloud system operations. Fast-changing information is posted here quickly to keep you updated proactively.

Uptime over the past 90 days. View historical uptime.
E1V1 Operational
E1V2 Operational
E1SB Operational
E2SB Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 11, 2026

No incidents reported today.

Nov 10, 2026

Reported Incident Impacting Pacejet Operations [-E1V2]
Resolved - This incident has been resolved.
Nov 10, 11:24 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 10:24 EST
Update - We are continuing to work on a fix for this issue.
Nov 10, 10:24 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 10, 10:10 EST
Investigating - Hi,

An incident is occurring that may be affecting your Pacejet software.

We have received recent customer reports that users are experiencing the following symptoms for the Pacejet platform:

Details: Bill of Ladings, Packing Lists, Shipment Summary reports, or any other Pacejet documents is either not printing or not getting created during the shipping phase.

Affected Regions:

E1V2

Pacejet's Operations and Development Teams are working to identify the root cause and make corrections. Customer Care will strive to provide regular updates to customers via the service status page as they are available.
Nov 10, 09:53 EST

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

E1V2 Platform Update: Pacejet 26.7 Coming Soon with EU Import Paperwork Support ****
Completed - The scheduled maintenance has been completed.
Oct 29, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:00 EDT
Scheduled - Pacejet 26.7 helps customers meet the new European Union import requirements. A new Manufacturers Part Number field on the Product List can be added to shipping documents and is passed to carrier connections (future upgrades). New EU Commercial Invoice templates and International EU and International Non EU print triggers make sure the right paperwork prints for each destination. Product Map automations can now also fill Description, Manufacturers Part Number, and UPC Code at import.

Please review the release notes once published in the Pacejet Knowledgebase for more details and configuration guidance. https://pacejet.help.descartesservices.com/pacejet-knowledge-base/release-notes/pacejet-shipping/2026~7592261844288109809

**For assistance, contact:** servicedesk@descartes.com.
Oct 20, 10:58 EDT

Oct 28, 2026

E1V1 Platform Update: Pacejet 26.7 Coming Soon with EU Import Paperwork Support ****
Completed - The scheduled maintenance has been completed.
Oct 28, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 09:00 EDT
Scheduled - Pacejet 26.7 helps customers meet the new European Union import requirements. A new Manufacturers Part Number field on the Product List can be added to shipping documents and is passed to carrier connections (future upgrades). New EU Commercial Invoice templates and International EU and International Non EU print triggers make sure the right paperwork prints for each destination. Product Map automations can now also fill Description, Manufacturers Part Number, and UPC Code at import.

Please review the release notes once published in the Pacejet Knowledgebase for more details and configuration guidance. https://pacejet.help.descartesservices.com/pacejet-knowledge-base/release-notes/pacejet-shipping/2026~7592261844288109809

**For assistance, contact:** servicedesk@descartes.com.
Oct 20, 10:59 EDT
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